NEXUS ORBIS · ACCOUNT DELETION
Delete your account and data.
You can request deletion in the app or by email, even if you no longer have the app installed.
In the app
Sign in, open Me → Account → Delete account, and follow the confirmation steps. Successful deletion removes your sign-in account, owned workspaces, contacts, companies, notes, interactions, relationships and other associated application records from the active database.
Without the app
Email support@rhylabs.app with the subject “Nexus Orbis account deletion”, preferably from the email you use to sign in. Say that you want your account and associated data deleted. We will verify ownership and confirm the outcome. Never send your password or sign-in code. If you cannot access that email, explain this so we can discuss another appropriate verification method.
Before deleting
Export anything you want to keep. Account deletion is permanent. Uninstalling the app alone removes neither your cloud account nor a subscription. Cancel any subscription in Google Play → Payments & subscriptions → Subscriptions to prevent renewal. Account deletion does not itself issue a refund.
Records that may remain
Support correspondence, security logs and billing records may remain when needed for fraud prevention, request handling, legal/accounting duties or legal claims. Provider backup/log copies expire under their retention arrangements. Google Play and RevenueCat may retain transaction records under their own policies. Copies you exported or shared with other people are not recalled. Our privacy policy explains processing and retention.